Meet the Team
Andrew Marsland, CP/LPO, BOCPO
Andrew began his prosthetic career in 1982, working as a clinician in a variety of clinical service centers in the UK. He earned his BSc in Prosthetics and Orthotics in London, England, before moving to the United States in 1999. He brings over 37 years of knowledge to the WillowWood CORE team with expertise in clinical applications, prosthetic and orthotic componentry, educational training and technological development. Today, he has extended his curriculum activities to provide education and training around the world, presenting at local, regional, national and international forums. View Andy’s Education Region
If I Weren’t in the Prosthetic Industry: I’d be a geologist.
Favorite Downtime Activity: Outdoor activities, English football and traveling
Jennifer Dowell, CPO/LPO
After becoming an ABC certified prosthetist/orthotist more than 25 years ago, Jennifer began her professional journey by providing acute, rehabilitative, and long- term care for patients ranging from pediatric to geriatric. Jennifer then transitioned to the development and education sector of the prosthetic manufacturing industry. Her experience on the industrial side of prosthetics has included the design, development, and testing of CAD/CAM technology, socket design, and suspension. For the past several years Jennifer has focused specifically in the application of computer-aided shape acquisition techniques with regards to socket and brace design. Her goal is to improve patient outcomes through the development of news ways to achieve a comfortable prosthesis or orthosis and provide more effective tools for fellow clinicians. Since joining WillowWood Jennifer has also moved into a educational role by creating, implementing, and instructing courses for CAD applications and all of WillowWood’s product line. View Jennifer’s Education Region
Favorite Thing to Cook: Sweet Potato Pie
Bill Marmaras, CPO (AUS)
Bill Marmaras graduated from Latrobe University in Melbourne, Australia, with an Honors Degree in Prosthetics and Orthotics. Highlights of his twenty-year career include working across a variety of patient care environments, providing prosthetic and orthotic services at three Paralympic games, and publishing research with the University of Melbourne. Bill joined WillowWood as an Educational Practitioner in 2011. In this role, he leads training programs, provides clinical customer support, and presents at trade shows. View Bill’s Education Region
If I Weren’t in the Prosthetic Industry: I would likely be an explorer / adventurer.
Inspired By: People that overcome injury or physical challenges
Raymond Speelman, CP, COF
Raymond began his career in the U. S. Navy before entering the O&P field in 1999. After 16 years of clinical experience as a technician, an orthotic fitter, prosthetist, and a clinic owner, Ray joined WillowWood in 2015 as a Regional Account Manager. In December 2018, he became a member of the company’s clinical education team. As an Educational Practitioner, Ray conducts training programs and provides clinical support for WillowWood’s customers. View Ray’s Education Region
Favorite Downtime Activities: Spending time with family and friends enjoying a variety of activities like hiking, playing cards, or sitting around the fire pit.
Little Known Fact: I enjoy trying my hand at cooking…most of what I make is edible.
Brian has over 32 years of experience in the orthotic and prosthetic industry at WillowWood. His background within the company spans multiple departments including customer care, shipping, and marketing providing a unique perspective for serving our customers. In his current role of Marketing and Education Coordinator, Stroup plans and handles logistics for company trade shows, educational workshops, and special customer-focused events.
Likes: Bowling, Camping, Hiking, Kayaking
Little Known Fact: I’ve been active in the Boy Scouts of America since childhood. I am an Eagle Scout and a Silver Beaver Recipient.
Cheryl White, BSE
Cheryl has more than 25 years of experience with WillowWood. After several years of presenting training programs and providing technical support, she is currently focused on producing technical videos and documentation.
Loves: Watching Duke basketball games
Little Known Fact: Volunteers as the prop master for community theater productions.
Melissa Grabill, MBA, Customer Care Manager
Melissa joined WillowWood as customer care manager in 2015. With 30 years of working with global companies, her areas of expertise include customer care, direct marketing, project management, and call center and inside sales management. Afforded the unique opportunity of leveraging her talents to nurture and develop a growing customer care team, Melissa has been a champion for education and development and has equipped the team to provide high-quality service and support for the company’s clinical customers and global distribution network.
Favorite Downtime Activity: Reading, particularly about recent innovations, scientific breakthroughs, and world history
Favorite Things to Cook: Homemade lasagna from scratch & super-spicy chili
Rick Jones, Alpha DESIGN Liner Technician
Rick is a 28–year WillowWood veteran, has experience in various aspects of the business having worked in production, administration, and marketing. Rick has attended numerous industry trade shows and courses throughout his tenure. With 14 years of experience in the DESIGN Liner department, Rick serves as the Customer Care Lead DESIGN Liner Tech. Keeping the end users of our liners in mind is what drives Rick to do quality work for our clinical customers.
Favorite Food: Dark Chocolate
Little Known Fact: I worked as an on-air radio personality right out of high school.
Randy Merriman, Alpha DESIGN Liner Technician
Randy has a passion for helping others and that shows in the service he provides to WillowWood customers as a DESIGN Liner Tech. With over 10 years’ experience in customer service, Randy is motivated to provide excellent customer service with every interaction and to ensure each custom liner meets the needs of both clinicians and their patients.
Favorite Downtime Activity: watching a good series on Netflix or playing some basketball
Little Known Fact: I love playing poker and have won a few tournaments.
Missy Reid, Customer Care Representative
Missy brings over 30 years in customer service to the WillowWood team. Primarily working with distributors and national accounts, Missy supports customers with ordering and product inquiries. The reward of it all for Missy is knowing that she’s helping clinicians deliver mobility for amputees of all ages.
Little Know Fact: I’m a Labrador Retriever Breeder.
Loves: Living on a working farm with cattle and hogs (and dogs of course)
Troy Rohrer, Alpha DESIGN Liner Technician
Troy considers his role as a DESIGN Liner Tech a sincere privilege. As a tech Troy designs or collaborates with clinicians to create custom liners, which he finds endlessly rewarding. With 10 years’ experience in customer service, Troy concentrates his efforts on accuracy and anticipating the needs of our clinical customers.
Favorite Thing to Cook: Chicken Quesadillas
Loves: My wife and our four children
Cassie Wells, Customer Care Representative
Cassie commands a broad knowledge base of WillowWood traditional and OMEGA® products. Serving both direct customers and distributors, Cassie’s daily goal at WillowWood is to provide exceptional customer service and to help equip clinicians with the tools and products they need to level the playing field for their patients.
Loves: My greatest loves in this world are my 3 children…everything I do is for them.
Favorite Downtime Activity: Watching my children in their after-school activities and spending much needed girl time with my favorite ladies.
Tiffanie Wood, Customer Care Representative
Tiffanie values the trusted relationships she’s established with WillowWood’s customers. She ensures these relationships remain strong by meeting the needs of her direct and international distributor customers. Tiffanie uses her product knowledge to help customers select and order products and to make sure items deliver in a timely manner.
I’m Inspired By: Helping others in need
If I Weren’t in the Prosthetic Industry: I would have my own restaurant or catering business.
Jim is the Director of Research and Technology at WillowWood. His duties include product and technology development, outcomes studies, grant applications and management, and Intellectual Property portfolio management. Jim is a member of AOPA’s 2020 Medical Advisory Board Steering Committee, ISO/Technical Committee 168 tasked with developing safety and performance standards for lower limb prostheses, ASTM Subcommittee on Orthotics and Prosthetics, and The Ohio State University Biomedical Engineering Advisory Council. Prior to WillowWood, Jim worked as a Research Engineer for the Transportation Research Center of Ohio designing and testing automotive crash test dummies and passive restraint systems and as a Researcher at The Ohio State University evaluating the recovery of cardiac surgery patients. He earned his BS in Civil Engineering from the University of Notre Dame and MS in Biomedical Engineering from The Ohio State University.
I’m Inspired By: People who do as much as they can, as well as they can, as long as they can.
Favorite Downtime Activity: Spending time with my family
Matthew Wernke, PhD